Topic
customer-support
What Happens When Users Defend Your AI’s Decisions?
Your AI feature earned praise, but support tells another story. Learn how to spot defended outcomes before they become product debt.
Kojo’s Clean Support Metrics. Another Week Risked More Customers.
Faster support can hide why customers leave. See where AI triage erased product insight, and how to choose a safer boundary.
What Happens When a Viral Launch Depends on Decisions Only the Founder Knows?
Your launch went viral. Now 184 support requests reveal the private founder decisions your product must learn to survive without.
AI in Customer Support: How an Unclassified Data Route Forced a Workflow Pause
Your support team pasted payment chats into AI. Here is the weekend decision that limits exposure without disabling support.
Feature Cost After Launch: What Support Debt Taught Kojo and Mara About Ownership
That quick feature shipped in one afternoon. Its support burden lasted much longer. Here is how founders can price the work that follows launch.
What Should a Two-Person Team Fix Before a Shortlist Sends New Traffic?
Shortlisted before support opens? Use the quiet hours to protect onboarding, clear critical tickets and prepare a two-person team for traffic.